Dear Toobit Community,
At Toobit, we are committed to providing a fair and secure trading environment, always prioritizing the interests of our users. While we take every possible measure to ensure a seamless experience, technical issues can sometimes occur.
In light of recent futures trading activity, we are introducing a compensation plan to ensure fairness for users who may have experienced financial losses. Here’s how we will proceed:
- Affected Users: Our team is identifying all users impacted during this time.
- Compensation Process: Eligible users will be notified directly, and compensation will be determined based on actual losses incurred. We will communicate directly through email or the platform’s messaging system.
- Processing Time: Compensation will be processed within 7-10 business days.
We appreciate your trust and understanding as we work to maintain the highest standards of service. If you have any questions or need further assistance, please feel free to contact our support team.
Thank you for choosing Toobit.
Sincerely,
Toobit Team
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