Dear Toobiters,
We have created a simple guide to help you efficiently submit, track, and respond to customer support tickets. Please follow the steps below to manage your support requests with ease and peace of mind.
Guide for Web
1. First, click on the mascot Tooby on the Toobit web homepage.
2. Next, click on the small square box inbetween the emoji and star button. This is how you can submit a ticket on the Web version of Toobit.
3. You can also click on "History" at the top right of the chatbox to view your previous history with Customer Support.
4. You can also check on your previous responses and continue communication with Customer Support if needed.
Guide for App
1. You can access the Toobit Customer Support Center via your Toobit app by tapping on the headphone icon on the top right of the screen. It is between the QR scanner and Notification icon.
2. Next, you can submit a ticket to Customer Support by tapping on the bottom left "Submission" icon.
3. You can also view your ticket history on the App by tapping on the top left column labelled "History".
4. After viewing your Submission History, you can continue communication with Customer Support if you wish. Tap on Reply and you will be able to continue your conversation with them.
We hope that this guide helps you understand how to navigate through our Customer Support! Be it for the Web version or App version, our team is always here to help you and solve any issue that you may be facing.
Feel free to reach out to our dedicated Customer Support team for any enquiries.
Team Toobit
2025-04-29
Find us:
X: https://x.com/Toobit_official
Telegram: https://t.me/Toobit_EN
Discord: https://discord.com/invite/vvxTuGTz
YouTube: https://www.youtube.com/@Toobit_official
Reddit: https://www.reddit.com/r/toobit/
Facebook: https://www.facebook.com/toobitofficial
Medium: https://medium.com/toobit-exchange
Toobit reserves the right to modify or cancel this announcement at any time and for any reason without prior notice.
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