Dear Users,
We are writing to inform you of an abnormal transaction incident that occurred on Aug 4th involving TON futures pairs. Due to the abnormal filled orders, there was a significant fluctuation in the market price of TON.
We have identified the root cause of this issue and have taken immediate action to rectify the situation. Our technical team has successfully resolved the problem, and the K-line chart has now returned to normal. All trading functions have been restored, and users can resume their trading activities as usual.
We understand that this incident may have caused financial losses to some users during the period of abnormal transactions. To address this, we will compensate affected users .
Compensation Details:
- Eligible Users: Users who traded TON futures positions during the period of abnormal transactions and incurred losses as a result.
- Compensation Amount: The compensation will be calculated based on the difference between the actual loss and the loss that would have occurred if the price had remained stable at 5.9425
- Distribution Timeline: The compensation will be distributed to eligible users' accounts on or before Aug 8th.
Please note that the specific compensation details may vary depending on individual circumstances. For more detailed information, please refer to your account balance or contact our customer support team.
We apologize for any inconvenience caused by this incident. We are committed to providing a stable and secure trading environment for all our users.
Thank you for your understanding and continued support.
Sincerely,
Toobit team
2024.08.04
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