1. Missing or wrong TAG
If you made a deposit to Toobit without including a memo ID or with an incorrect memo ID, here are the steps to resolve the issue:
- Provide Transaction Details: Contact Toobit customer support and provide us with the following information:
- Transaction hash (TXID).
- Your Toobit UID.
- The exact amount of the deposit.
- Submit Screenshots: Provide screenshots of both the withdrawal order page from the platform you used to send the funds and a screenshot of your personal account information on that platform. This helps us verify the transaction.
- Acknowledge Fees: Please be aware that there may be fees associated with processing this type of deposit error.
2. Deposit made to incorrect receiving/deposit address or Unlisted token deposited
- Your Toobit UID
- Token name
- Deposit amount
- The corresponding TxID
The resolution process may vary depending on the specific issue, and our support team will provide you with guidance on how to proceed. Please note that successful token recovery is not guaranteed.